Tackle the 5C Error on a Samsung Washing Machine

Washing machine drains water with the help of a special device called pressure switch which measures the amount of water in the drum. If the drain does not start, you may see Samsung washing machine 5c error.

Samsung washing machine 5c error

Possible causes include:

  1. Sewer blockage.
  2. Clogged filter (coins, rubber bands, etc.).
  3. The drain hose is clogged or kinked.
  4. Freezing in the winter season.
  5. Pump malfunction
  6. Poor contacts and connections.
  7. Damaged pump impeller or filter.

Sewer blockage

Sewage blockage is a fairly common problem in all residential buildings, regardless of whether they are new or not. Very often, the situation gets aggravated by incorrect installation.

To make sure that the problem is associated with the blockage, you need to disconnect the end of the drain hose from the sewage system and put it to some tank. Use a bath or a large bucket.

Then select the drain mode and run the appliance. Error code 5E will tell you that the problem has nothing to do with sewer blockage. If the drain works without any problems, then you will need to clean the sewer pipe.

Filter and hose

The next thing to check is the drain filter. Some models are equipped with an emergency drain hose which makes it easier to get rid of excess water.

There is another way to do it, but it is not applicable to all models. If the drain hose comes out of the bottom, you can put the hose in a container standing on the floor – for example, to a basin.

If none of use these methods work, the only option left is to drain water through a filter. You will need a shallow cup and a towel. Remove the cap and drain a small amount of water into the container. Close the cap, empty the container, and repeat the action until there is no water left.

After the water has been drained – take out the filter and check if it (and the pump) has any foreign objects that interfere with the pump operation. Then select drain mode and start it. Do not close the cap, and see if the pump impeller is spinning.

If it does not spin, the problem is associated with something else. Otherwise, you need to put the filter back and tighten the cap. Manually add a few liters of water to the drum. Put the end of the hose to the bathtub and start the drain. If the water flows out, consider that the breakage is fixed.

If not, the problem has to do with the drain hose. The simplest explanation is that it is kinked. But usually the cause is associated with a clog, especially if the hose was expanded. There may be a clog at the junction point which prevents normal water flow. You will have to remove it in order to clean.

Pump and contacts

Drain filter washing machine cleaning

This device looks like a small electric motor. Everything which rotates and spins will break sooner or later. It often this happens due to overload, constant clogs or extremely long drain hose, which is more than 4 meters. Or it may simply break due to usual wear and tear.

The easiest way to check its serviceability is to connect it directly to 220 volts.

There are two options:

  • Put the washer on its side to get access to contacts.
  • Partly disassemble the appliance: remove the control panel and remove the front cover.